1. Introduction

Hybrid Roofing PA ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hybridroofingpa.com or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free estimate or consultation
• Contact us via phone, email, or contact forms
• Schedule roofing services
• Sign up for our newsletter or updates
• Participate in our referral program
• Apply for financing

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information (address, property type, current condition)
• Project details and preferences
• Financial information (for financing applications only)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Analyze website traffic and usage patterns
• Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide estimates, schedule services, complete roofing projects, and fulfill contractual obligations
• Communication: To respond to inquiries, send service updates, provide project information, and communicate about appointments
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Website Improvement: To analyze website usage, improve functionality, and enhance user experience
• Business Operations: To process payments, maintain records, manage our referral program, and conduct internal business operations
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Safety and Security: To protect against fraud, unauthorized access, and other security threats

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Website hosting and maintenance
• Email marketing and communications
• Payment processing
• Analytics and reporting
• Customer relationship management (CRM)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Partners

With your consent, we may share information with:

• Material suppliers and manufacturers (for warranty purposes)
• Financing partners (when you apply for financing)
• Insurance companies (when processing insurance claims)

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Protection of our legal rights
• Investigation of fraud or security issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Third-Party Services

5.1 Google Analytics

We use Google Analytics to analyze website traffic and usage. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.2 Social Media

Our website includes links to our social media pages (Facebook, Instagram). These platforms have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites.

5.3 Contact Forms and Email

When you submit information through our contact forms or email us directly, your information is transmitted securely but is not encrypted end-to-end. Please avoid including highly sensitive information in email communications.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of our business relationship
• Legal and regulatory requirements
• Warranty periods and potential claims
• Tax and accounting obligations

When information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

9. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and company updates. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to update your preferences
• Updating your communication preferences in your account (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your services, appointments, and account.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and share
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

California residents can exercise these rights by contacting us at the information provided below.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals. However, you can control cookies and tracking through your browser settings.

13. International Users

Our services are primarily intended for users in the United States, specifically in the Philadelphia, PA area. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice (when appropriate)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Links to Other Websites

Our website may contain links to third-party websites, including manufacturer websites, social media platforms, and partner sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

16. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.